SAFETY PROTOCOLS & REIMBURSEMENT POLICY IN CASE OF CLOSURE DUE TO COVID-19

OPERATION PLAN FOR THE MOUNTAIN BIKE PARK 2021

 Sugarloaf Park will be open this SUMMER for all activities.

  • The safety and wellbeing of our guest and staff is our number 1 priority
  • There will be restrictions on activities and in buildings based on Covid-19 best practices and regulations
    • Masks will be MANDATORY in the Day Lodge
    • Social distancing rules apply, where social distancing is not possible, a mask must be worn

Season Passes

  • Yes we are selling season passes for bike park as usual
  • IF the Park is forced to close operations because government goes back in the ‘red phase’, a pro-rated refund will be given.
    • Refunds will only be provided if requested by the customer
    • All refunds are to be pro-rated for the number of days the ski hill is not operational.  Example:  if we have 100 days of scheduled operations and we miss 20 days due to closure for Covid, then a 20% refund will be issued.
    • Refunds will only be calculated on September 27th and processed once – at the end of September  2021
    • Refunds MUST be requested and processed prior to October 31st, 2021

Day Lodge

  • Mask MUST be worn in the Day Lodge.  Unless seated at the restaurant.
  • Washrooms will be open with restrictions on number of people in the room at same time
  • Rental shop will be open with restrictions on number of people in the room at same time
  • Restaurant and Cafeteria will be open with restrictions on number of people in the room at same time and the amount of time you can spend in the Lodge cafeteria / restaurant
  • Cannot leave any bags or packs unattended anywhere in the Day lodge
  • Encouraging people to use their vehicle as much as possible to store bags, change, warm up etc…   STAY SAFE, Camp out in your Car….NOT in the Day lodge!!

Lifts

  • Your household bubble is expanded to include 15 contacts (Steady 15) from outside your household. This means that at the hill you should only be travelling with, and riding the lift with folks from your (Steady 15). Solo mountain bikers will ride the lift alone.
  • Social Distancing in the lift line is in effect
  • Mask must be worn when and where social distancing is not possible
  • Lift maze will be configured to facilitate social distancing.

BE SAFE – BE KIND – HAVE FUN