SAFETY PROTOCOLS & REIMBURSEMENT POLICY IN CASE OF CLOSURE DUE TO COVID-19

OPERATION PLAN FOR THE SKI OPERATION 2020-2021

 Sugarloaf Park will be open this winter for all activities.

  • The safety and wellbeing of our guest and staff is our number 1 priority
  • There will be restrictions on activities and in buildings based on Covid-19 best practices and regulations
    • Masks will be MANDATORY in the Day Lodge
    • Social distancing rules apply, where social distancing is not possible, a mask must be worn

Season Passes

  • Yes we are selling season passes for downhill and cross country skiing as usual
  • IF the Park is forced to close skiing operations because government goes back in the ‘red phase’, a pro-rated refund will be given.
  • Rules of Refund:
    • Refunds will only be provided if requested by the customer
    • All refunds are to be pro-rated for the number of days the ski hill is not operational.  Example:  if we have 100 days of scheduled operations and we miss 20 days due to closure for Covid, then a 20% refund will be issued.   (I’m making executive decision by saying yes, we can apply % refund as credit toward the 2021-22 winter season)
    • Refunds will only be calculated on March 29 and processed once – at the end of March 2021
    • Refunds MUST be requested and processed prior to Year End Cut Off.   Typically 3rd week of April.
    • The annual passes of the Montagnards (X-Country & Snowshoeing) will NOT be REFUNDABLE.

Day Lodge

  • Mask MUST be worn in the Day Lodge.  Unless seated at the restaurant.
  • Seasonal Lockers will be available for rent.  Masks must be worn and restrictions on the number of people in the locker room will be implemented
  • Washrooms will be open with restrictions on number of people in the room at same time
  • Rental shop will be open with restrictions on number of people in the room at same time
  • Restaurant and Cafeteria will be open with restrictions on number of people in the room at same time and the amount of time you can spend in the Lodge cafeteria / restaurant
  • Cannot leave any bags or packs unattended anywhere in the Day lodge
  • Encouraging people to use their vehicle as much as possible to store bags, change, warm up etc…   STAY SAFE, Camp out in your Car….NOT in the Day lodge!!

Lifts

  • Ride the lift with whom you came with and your bubble
  • Social Distancing in the lift line is in effect
  • Mask must be worn when and where social distancing is not possible
  • Lift maze will be configured to facilitate social distancing.

BE SAFE – BE KIND – HAVE FUN